Online Return Policy
-15 days of full return privileges. Credit will be applied by the method of payment for up to 15 days from date of transaction.
- After 15 days the customer will receive a Zachery's Fine Menswear.com credit for the returned amount no matter the method of the original payment.
-All returns must be accompanied by the Packing Slip, and any refunds will be made in the original form of payment. Merchandise purchased on a credit card will be refunded to the original card only. Best efforts will be made to refund merchandise purchased on a debit card to the original card. Any amount refunded or credited will be reduced by the pro rata amount of any Rewards Program certificates or other savings promotions used to purchase the returned/exchanged merchandise.
-Worn shoes and/or clothing cannot be returned, nor can any garment that has been altered.
Returns by Phone
-Customers can call 817-986-5061 to speak to a Customer Service Representative to arrange for returns.
Returns by Mail
-Fill out the Return Form on the opposite side of the packing slip and indicate the predetermined reason(s) for the return. There is also an area for notes if one of the predetermined reason(s) do not apply.
-Once the Return Form is filled out, you must secure the Return Form/Packing Slip and the returning product in a box.
-The final step is to place the preaddressed return label on the outside of the box and take it to your mail service provider. All return shipping charges must be prepaid. We cannot accept COD deliveries.